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What to do if your number is blocked?#

Action guide in case when your number is blocked in WhatsApp.

  1. Request through the app
  2. Request via the form on the website
  3. Message to e-mail
  4. How often you can request a ban removal
  5. In what cases the ban removal is denied
  6. If you don't receive a message on the accepted request
  7. Sample message

1. Request through the app#

You may restore access to your WhatsApp account via the mobile app. You have to:

  1. Download an official WhatsApp or WhatsApp Business on your phone.
  2. Open the app using the blocked account and press "Request a review".
  3. Generate a message according to Sample message, substituing your data.
  4. Wait for the reply from WhatsApp. It usually takes around 24 hours.

2. Request via the form on the website#

You may restore access to your WhatsApp account leaving a request on the website. You have to:

  1. Go to https://www.whatsapp.com/contact/?subject=messenger
  2. Specify your phone number, select a country code out of the dropdown list.
  3. Fill in the mailbox field.
  4. Select WhatsApp for computers
  5. Make the message title with the following content: "I kindly ask you to unblock number 110012345671"
  6. Generate a message according to Sample message, substiting your data.
  7. Wait for the reply from WhatsApp.

There usually comes 2 messages: the first one about the request acceptance, the other one about removal or refusal to remove ban from the number.

3. Message to email#

From the 10th of August on, WhatsApp has stopped supporting requests to unblock through the email. Now, it's recommended to do it through the app

You may restore access to your WhatsApp account via email. You have to:

  1. Generate a message according to Sample message, substiting your data.
  2. Make the message title with the following content: "I kindly ask you to unblock number 11001234567"
  3. Send the message to support@support.whatsapp.com
  4. Wait for the reply from WhatsApp

Usually you are to get 2 messages: the first one about the request acceptance, the other one about removal or refusal to remove ban from the number.

4. How often you can request for a ban removal#

Unblocking can be requested only once, then you have to wait for a response from WhatsApp. If your number is blocked several times in a row, then you need to take a break for several days. In case you were refused to remove the ban, you are advised to repeat the request no earlier than in a month.

5. In what cases the removal of the ban is denied#

The refusal to remove the ban most often comes due to users' complaints about your account or when certain methods are used excessively without emulating user actions (for example, constantly checking for WhatsApp availability without sending messages).

6. If you don't receive a message on the accepted request#

We have noticed that when sending unblock requests using mailboxes in the ru zone, popular mail services, most often no response letters from WhatsApp are received. In this case, try sending the request using another mailbox or change the domain name of the mailbox zone.

7. Sample message#

Hello!
I kindly ask you to unblock number 110012345671
The number is used in the WhatsApp Business by our company to communicate with customers.
Thank you!